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  • For Reservation

    (+606) 283-1700

Return and Refund Policy

  1. Rates are inclusive of statutory tax and charges.
  2. Please take note effective 1 April 2012, the City Council of Melaka has imposed a Heritage Tax of RM2 per room per night payable directly to the hotel upon check-in.
  3. Complimentary WIFI.
  4. RM 50 is required as a security deposit upon check-in.(Note: deposit is refundable upon departure after full settlement of outstanding amount due.)
  5. All bookings must be made minimum 3 working days in advance prior to the check-in date and must be on prepayment and guaranteed basis.
  6. Prepayment can be made by (Banking-In) telegraphic transfer or by credit card (VISA, Mastercard, Debit Card).
  7. For any amendment or adjustment made must be done before 3 working days prior to the check-in date.
  8. Any cancellation before 3 working days prior to arrival required a 5% handling fee of total amount collected.
  9. Any cancellation within 3 working days prior to arrival or no show on arrival date will incur a 1 night's room charge.
  10. Payment made via credit card or direct bank in, a check-in voucher and a payment receipt showing booking details will be emailed or faxed to guest for easy reference.
  11. Official check-In time is at 3.00pm and checkout time is at 12 noon. A surcharge of RM 45 on the daily rate will be imposed if checkout is extended till 6.00pm. Extension of stay beyond 6.00pm is subject to a full day's room charge.
  12. Other miscellaneous charges such as dry cleaning, laundry, dining-in, food delivery or any other incidental cost not included in the above accommodation charges, will be separately charged. All invoice for miscellaneous charges are to be settled upon checkout.
  13. Peak surcharge applies on eve/public holiday and school holidays in Malaysia and Singapore.
  14. Weekend rates apply for school holiday (Malaysia and Singapore) if it falls on weekdays.
  15. Prices shown are in Ringgit Malaysia (RM).
  16. With the current regulations by the Ministry of Health Malaysia, smoking is not allowed in private functions rooms, corridors, meeting rooms, ballrooms, reception areas, restrooms, stairwells, lobby, toilets and conference rooms as well other enclosed areas. A RM1000 fine will be imposed if guest is found smoking in the areas stipulated above.
  17. Rates are subject to change without prior notice.

All customers are deemed to have read and understood the booking terms and conditions and room rates and agree to it before making a booking.